Cannot View Burst Report

When you burst a report, each burst output is sent to the associated list of recipients.

If a list of recipients contains invalid entries, the following occurs:

  • The burst output is not saved to IBM® Cognos® Content Manager.

    Consequently, you cannot view the burst output in IBM Cognos Connection.

  • If you choose to send the output by email, only valid recipients will receive an email. Although the output is sent as an attachment if you select the Attach the report check box, no link is generated if you select the Include a link to the report check box.
  • The following error message appears in the run history for the report, where parameter 1 is the burst key, parameter 2 is the list of recipients, and parameter 3 contains the error messages returned by Content Manager:

    An error occurred while saving the output for the burst instance <param type="string" index="1"/> with the recipients (<param type="string" index="2"/>). Here are the details: <param type="string" index="3"/>

    Note: The list of recipients includes both the valid and invalid recipients.

For example, a report is set up to burst on Country or Region, and the recipients are managers. Running the report produces the following countries and regions and recipients:

  • Canada: John, Mary
  • US: Peter, Frank
  • France: Danielle, Maryse

Frank is an invalid recipient. The burst outputs for Canada and France are saved to Content Manager, but not the U.S. output. If you choose to send an e-mail to each recipient and you selected the Include a link to the report check box, the e-mail to Peter will not contain a link to the output for US. The error message that is generated will contain Peter and Frank as values for parameter 2 with no indication as to which is invalid.

Procedure

  1. View the error message in the run history for the report.
  2. From the list of recipients, determine which recipients are invalid.

    You may need to consult with your administrator to find out which recipients are invalid.

  3. Correct or remove the invalid recipients.

    Correcting or removing invalid recipients will depend on how the list of recipients was defined, such as through a calculated field or a burst table.

  4. Run the report again.
Parent topic: Problems Running Reports