Erasing content from a device

You may need to erase all content from a mobile device. This may be necessary if a device is lost or stolen or an employee changes roles or leaves the company.

Device passwords and lease key technology ensure that content is available only to authorized users. For all devices, security and management is handled by third-party mobile device management solutions.

If the mobile device is not connected to the BI server for a predetermined period of time, based on the hours specified in the Maximum number of hours to access Mobile local data stored on a device configuration setting, IBM® Cognos® data becomes inaccessible from the device. For more information about configuration settings, see Cognos Mobile service configuration settings.