Stopping and starting dispatchers and services

You can stop and start dispatchers and services manually. If a service stops responding, you must stop and restart it.

Each dispatcher and service can be

started
stopped immediately and delete all the requests that are running or queued, without completing those requests
stopped after running and queued requests are processed

You can stop or start all dispatchers and services in the IBM® Cognos® environment at once.

When you start IBM Cognos software using the configuration tool, all dispatchers and services start unless they are disabled in the configuration tool. For more information, see the IBM Cognos Business Intelligence Installation and Configuration Guide.

By default, all services start when you restart the computer on which they are installed.

Before you begin

Stopping a service also stops all its processes. When you stop a dispatcher, all its services are stopped. If the suspended dispatcher has an active Content Manager, all users except administrators are locked out.

After a service is stopped, it has a suspended status System Performance Metrics.

You must have the required permissions to access IBM Cognos Administration functionality. See Secured Functions and Features.

Procedure

In IBM Cognos Administration, on the Status tab, click System.
In the Scorecard pane, from the change view menu of the current view, click the dispatchers or services that you want.
Click All servers, All server groups, or All dispatchers. To select a service, pause your pointer over Services and click the required service.

Click the Actions menu arrow for the dispatcher or service, and choose the action that you want to perform.

Depending on the dispatcher or service, you can perform the following actions:

Table 1. Stopping and starting dispatchers and services: goals, views, and actions
Goal	Scorecard pane view	Action
Start all dispatchers in system	All servers	From the Group actions menu, click Start dispatchers. Tip: To apply an action to only some entries, select check boxes for one or more entries and then click the action that you want.
Start all dispatchers for a server group	All server groups	From the server group Actions menu, click Start dispatchers.
Start all dispatchers for a server	All servers	From the server Actions menu, click Start dispatchers.
Start a specific dispatcher	All dispatchers	From the dispatcher Actions menu, click Start.
Start a specific service	All services	From the service Actions menu, click Start.
Stop all dispatchers in system	All servers	From the Group actions menu, click Stop dispatchers immediately or Stop dispatchers after running and queue processed.
Stop all dispatchers for a server group	All server groups	From the server group Actions menu, click Stop dispatchers immediately or Stop dispatchers after running and queue processed.
Stop all dispatchers for a server	All servers	From the server Actions menu, click Stop dispatchers immediately or Stop dispatchers after running and queue processed.
Stop a specific dispatcher	All dispatchers	From the dispatcher Actions menu, click Stop immediately or Stop after running and queue processed.
Stop a specific service	All services	From the service Actions menu, click Stop immediately or Stop after running and queue processed.

A dialog box appears and confirms the action.

Click Close.