Create a Notification Request

Add a notification request to an agent to send a secure notification about an event to the inbox of recipients you specify.

You can request an acknowledgement, and add an acknowledgement deadline.

Procedure

  1. View your task inbox.
  2. Select New Notification New notification icon from the task drop-down list.
  3. Click Add/Remove recipients in the reading pane.

    The Select recipients page appears.

  4. Select the required users, groups, roles, and distribution lists to add as recipients.
    • To choose from listed entries, click the appropriate namespace, and then select the check boxes next to the users, groups, roles or distribution lists.
      Tip: To make the user entries visible, click Show users in the list.
    • To search for entries, click Search and, in the Search string box, type the phrase you want to search for. For search options, click Edit. Find and click the entry you want.
    • To type the name of entries you want to add, click Type and type the names of groups, roles, or users using the following format, where a semicolon (;) separates each entry:

      namespace/group_name;namespace/role_name;namespace/user_name;

      Here is an example:

      Cognos/Authors;LDAP/scarter;

  5. Click the To or Cc arrow button to update the Selected entries list, and click OK.
    Tip: To remove entries from the Selected entries list, select them and click Remove. To select all entries in the list, select the check box for the list.
  6. Click OK.
  7. In the Subject box, type the subject of the notification request.
  8. In the Message box, type text directly.
  9. To add links, click Add links, select the entries you want, click the arrow button to update the Selected entries list, and click OK.
    Tip: To remove links, select them and click Remove links.
  10. If you want to set up notification options, click Advanced, otherwise move on to step 13.
  11. To request an acknowledgement from each recipient on the To list, select the Request Acknowledgement box.
  12. To send an e-mail notification to recipients who do not acknowledge the request by a deadline date, select the Send notification if not acknowledged by the date box, and then select the required date.
  13. Click Save.